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News

FAQ

Can I return ordered goods?

You have the right to return goods within 14 days upon delivery of the order.

To replace the goods, you must fill in the replacement form you received with your bill.

Sending a new article is done only upon receipt of the returned item and when we find that the returned item is nonused and undamaged.

It is necessary to return the item to the undamaged original packaging packed in the package, preferably in the Shooster box.

When returning the ordered item to our address, the cost of the postage is borne by the customer. In case of replacement the cost of sending a new article is borne by Shooster.

Please visit the page with all the details www.shooster.eu/en/returns-exchanges/d101/

How can I pay on shooster.eu?

Your order can be paid through your personal PayPal account. We do not charge any additional fee when paying with PayPal.

How long will it take to get my refund?

Refunds are usually processed within a few days of us receiving the goods back. We’ll refund you by the same method as payment- PayPal. 

Please read all the details on link

As a retailer, we are required to refund your money or replace your goods within 30 days of receiving your return package. We aim to refund your money or send out a new package within a week of receiving it. However, it can happen that, due to large amounts of refunds (i.e. after sales, promotions, holidays) we are not able to refund your money within a week. Please bear with us in case this should happen to you! 

When will I receive my exchange?

Exchanges are usually processed and despatched within a few days of us receiving the goods back. If we haven’t the stock available we’ll refund you and send you an email to let you know.

I forgot to use my discount code?

Sorry but if you didn’t enter the code during checkout we cannot apply it after the order has been placed

Can I track my order?

When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order. The link for tracking will be active few hours after the order has been dispatched. We use DPD courier service to deliver your order.

I’ve forgotten the password for My account?

To reset your password, please enter the email address you are signing in with Shooster.

Please visit http://www.shooster.eu/en/lost-password/

Do you re-stock your inventory?

On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site. We will occassionally offer specials, sales and online-only deals.

What about warranty?

Faulty articles and bad quality are never a pleasant topic, especially when your favourite sneakers break after a short period of time.  To make it easier for all parties, please contact us first so that we can solve the issue to both parties' content.

We make sure to offer only the best quality products in our . However, it can happen that a product is damaged or flawed. If you happen to receive an article that you believe is faulty, you are allowed to replace it within 6 months.
In order to do so, please contact us at orders@shooster.eu with the number of your order.
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Katapult d.o.o - Ulica Gordana Lederera 4 - Zagreb - Email: info@shooster.eu -  +385 (0)1 64 00 739

 Working hours Mon - Fri 8 AM- 4 PM